Vienna Heels

 

ORDER PROCESSING:

Please allow 2-5 days to process your order. Expect an email within that timeframe to let you know your order is on the way!

 

Refund & Return Policy

Once an order has been placed, it cannot be cancelled while it is processing, as it is already being prepared for shipment.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note the following:

• Custom-made items are final sale and are not eligible for refunds or exchanges.
• Sale items are final sale and are not eligible for refunds or exchanges.
• Gift cards are non-returnable and non-refundable.
• Shipping costs are non-refundable.
• Shipping times are estimates only and are not guaranteed.

European Union (EU/EEA) 14-Day Cooling-Off Period

If your order is shipped to a customer located in the European Union (EU) or European Economic Area (EEA), you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To be eligible:

• The item must be unused, unworn, with tags attached, and in its original packaging.
• You must contact us within 14 days of receiving your order at info@catwalkcoutureshop.com to notify us of your decision to cancel.

Please note:

• Customers are responsible for return shipping costs unless otherwise required by applicable law.
• Once we receive and inspect the returned item, we will process your refund to your original payment method within a reasonable timeframe.
• Original shipping charges are non-refundable unless required by law.

Exceptions: For hygiene and pet safety reasons, we cannot accept returns on used, damaged, washed, or customized products. Your statutory rights under applicable consumer protection laws remain unaffected.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us at info@catwalkcoutureshop.com.

If your return request is approved, we will provide instructions on how and where to send your item. Please note that items sent back without first requesting a return will not be accepted.

Return shipping costs and exchange shipping costs are always the customer’s responsibility.

You can always contact us at info@catwalkcoutureshop.com with any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue.

Please note that claims such as “item not as described” may be considered subjective and are not guaranteed grounds for refund or return approval unless the item is materially different from the product listing.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible and approved), and then place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification. To qualify, the item must still be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@catwalkcoutureshop.com.

Questions? Theres multiple ways to get in touch!

1). Email: Send your inquiries to: info@catwalkcoutureshop.com

2). Phone: Call or text us at +1(236) 514-9884

3). Social Media: Pinterest, Instagram, Facebook, TikTok @Catwalkcoutureshop

4). Mail: 601-233 Abbott Street, Vancouver, British Columbia, Canada V6B2K7